We take your privacy seriously. This statement explains the information we collect, how we use it, and the measures we take to protect it.

1. Information We Collect
We only collect the details we need to provide our services. This includes your name, address, contact information, and payment details when you place an order or create an account.

2. How Your Information Is Used
Your information is used to manage your bookings, process payments, arrange collections and deliveries, and keep your account running smoothly. We may also use it to share service updates or relevant offers, but only if you’ve chosen to receive them.

3. Sharing Your Information
We do not sell or rent customer information. Your details are only shared when it is required to fulfil your order, maintain the security of our systems, comply with legal obligations, or manage essential business operations.

4. Data Security
Your information is stored on secure systems and protected using industry-standard safeguards to prevent unauthorised access, loss, or misuse.

5. Payment Details
Payment information is processed through secure, accredited payment providers. These details stay within the payment system and are never shared beyond what is necessary to complete your transaction.

6. Contacting You
We may contact you if we need to update you about your collection, delivery, or account activity. Optional marketing messages are sent only if you opt in, and you can update your preferences at any time.

7. Cookies
Our website uses cookies to help the site function correctly and to improve your browsing experience. You can adjust your browser settings if you prefer not to allow cookies.

8. External Links
Our site may contain links to other websites. We are not responsible for how those websites collect or use your data. Please refer to their privacy policies for details.

9. Your Rights
You have the right to access the information we hold about you, request corrections, or ask for your data to be removed where appropriate. You can manage most details directly through your account or by contacting us.

10. Updates to This Policy
If we make changes to this privacy policy, we’ll update this page so you always know how your information is handled.

For questions or requests, please contact us at:
info@motherslaundry.co.uk